If you find yourself creating a new user within Prodoc, often you’ll have long forgotten your Customs Declarant PIN if you’ve only ever used Prodoc to submit Customs Entries. As these are encrypted within the database, they cannot be recovered from Prodoc however they can be found on the Customs TSW website. To do this, login to the TSW website and in the first screen you should be presented with the item “My Client Types”: Read More …

As of May 2018, an adjustment to the China Customs Advanced Manifest required that extra information be supplied on shipping documentation (such as the Bill of Lading and INTTRA submissions). Indonesia then followed suit with a similar requirement. Known scenarios where these apply and what is required: Shipping to China Consignee USCC Code must be provided, Contact Name and Phone Number wanted If Consignee is To Order, the same information must be supplied for the Read More …

With TSW, Customs has moved towards making their end of the export process paperless. In the long run, this will ultimately pay dividends for every one in the process but in some cases and end user demands a physical instance of a CEDO. Customs no longer supply these with an accepted entry, as they did until April 2017 but still make these available on the TSW.govt.nz website. Additionally, at a new form cost we can Read More …

For a comprehensive run down of Export Declaration Requirements, see the following link: https://www.customs.govt.nz/globalassets/documents/tsw/export-declaration-requirements.pdf

As of April 2017, Customs require a Stuffing Location for containerised shipments when submitting Export Entries via the Trade Single Window system (sent from Prodoc 3). For more information about Export Declaration Requirements: https://www.customs.govt.nz/globalassets/documents/tsw/export-declaration-requirements.pdf How to add and select your container Stuffing Location for NZ Customs In Prodoc 3 home screen Click on “NEW”, then “SHIPPING LOCATION / CONTACTS” Selecting the Stuffing Location is selected in the Product screen and is shown below (it is Read More …

With the new Trade Single Window (TSW) system for Custom’s Entries, Customs requires a more comprehensive view into the purpose of an export and has replaced Sold/Consigned with a series of Transaction Nature Types. If you receive an error on your TSW Form asking for a Transaction Nature Code you are able to quickly update the current shipment and permanently set a default against a Customer. The codes are as follows: 10 = Goods for final Read More …

With the new Trade Single Window (TSW) system for Custom’s Entries Customs requires addresses are formatted in a specific manner with City, Country and Post Code inserted into dedicated fields. Without this, Prodoc will automatically assume the last line is Country, the second to last line is City etc which often works for relatively simple addresses (such as addresses in New Zealand) but can often break on complicated addresses in higher density countries; resulting in Rejections Read More …

With the new Trade Single Window (TSW) system for Custom’s Entries, Customs requires addresses are formatted in a specific manner with City, Country and Post Code inserted into dedicated fields. Without this, Prodoc will automatically assume the last line is Country, the second to last line is City etc which often works for relatively simple addresses (such as addresses in New Zealand) but can often break on complicated addresses in higher density countries; resulting in Read More …