Prodoc now has tabs to split Forms into different categories so you can more easily manage them. *This feature was added in Prodoc version 3.7.20 At the top of your forms list are 5 tabs, or filters: When selected, these show (in order left to right): Everything Prodoc forms EDI messages Attached documents Attached emails   Below is a single example shipment showing how the filters apply to different document types: *Note that ‘Process All Read More …

Where you can use this feature Saving form defaults is used on forms with editable fields that are shown in blue.  The below Bank form is a great example with lots of editable fields:   How to Save/Load defaults To save any defaults that you have entered against the form click the Save Form Defaults button along the top of the form, you should be presented with the below box. Setting defaults against the customer Read More …

In some instances, it is desirable to present single shipment data across multiple instances of a single form. An example of what this means is a Verified Gross Mass (VGM) form or a Load Sheet, where you may have several containers on a single shipment with each container requiring its own form. Within Prodoc this is called a split form, and presents a single form instance with multiple identical pages differing on specified criteria as Read More …

If you’ve submitted a TSW lodgement and you’ve received a rejection some of the time these rejections are pretty straight forward, other times however they are not. Below is a guide on some of the most common rejection reasons and their causes. This list however is not exhaustive and It’s important to note that with Prodoc being customised software there may be factors unique to your company that the guide below does not consider. Duplicates Read More …

Within Prodoc you can request up to two shipments on a Health Cert using EXDOC. Status HCRP and generating the certificate. After EXDOC steps 1 and 2 for the two shipments you wish to combine you should be sitting on the HCRD (Health Cert Ready) status. It is at this point, prior to certificate generation, that you need to initiate the extra shipments to go on the certificate. Fill BOTH shipments Within the two shipments Read More …