One of the most powerful and useful aspects of Prodoc is its ability to connect to various Export EDI partners such as INTTRA, MPI, DAWR and NZ Customs. Depending on whom you’re connecting to, you can manage your exporter connections within Prodoc yourself. This article will primarily be intended for companies who are already submitting EDIs but need to add a new exporter to their system. To configure a new exporter to submit EDIs, you Read More …

Before you begin If you have any further questions, please contact the Prodoc Support team via our Contact form at https://www.myprodoc.com/ Prodoc III components An instance of Prodoc III is comprised of 3 major components: A Prodoc III Server running the Prodoc EDI Service Prodoc III Client(s) A SQL database instance Prodoc III Server requirements Server requirements CPU Dual-core processor (x86 and x64 supported) RAM 4 GB Disk Storage 20 GB free space before installation Read More …

Creating an Exporter is relatively straightforward and follows the standard Master Data method (the same as adding a Customer or a Product). Adding an Exporter: Navigate to New > Exporter OR Edit > Exporter and double click on All Exporters. OR   Recommended Fields Fill in the related fields and mark as used, minimum recommended highlighted below: Other Fields Extra fields may be required in your environment but the more you fill the higher the Read More …

User Signatures in Prodoc Prodoc III now accepts most image types for signatures and supports transparencies on PNGs. If you have recently upgraded from Prodoc 2 then there’s no time like the present to update your signature. To do this the following specifications for your signature are recommended: Image resolution: 300dpi File Type: PNG Transparency: All background of image Dimensions: Roughly 300*100 (suggest no taller than 150px or wider than 350px) Colour: Blue (recommended by Read More …

Adding a new user in Prodoc II & III Prodoc creates and loads user accounts based on their Windows profile, as a result when a new user starts Prodoc they should automatically be prompted to create a profile wherein they can load their signatory info, signature, Customs Declarant info and MPI data. There should be no further action required on the Prodoc side as far as user creation is concerned and the user is now Read More …

Whilst Prodoc III printing is all performed on the local Windows instance and is now primarily the domain of IT, there is still some minor configuration done within the application itself.   Setting Up Printers To configure your local printers, open Prodoc III and navigate to Edit > System Configuration > User Details > Paper Locations. From here you select a printer for each available/in use paper type, select the source (Automatic or specific tray) Read More …

I told Prodoc to send a form as an email, it said “Printing” for a second then nothing happened. It may be worth waiting 30s to see if you get an error message, if it has been more than 30s: If you are using a Terminal Server and Outlook, then it’s likely the dialogue box in the picture above is sitting behind Prodoc. It may have possibly popped on top. When using Outlook with a Read More …

Only carry out this update process when directed to by Prodoc support staff.   The following process details how to run a Prodoc Update. We recommend users be out of Prodoc during the update process, although they can simply close and open Prodoc after the update has completed. *We strongly recommend you run a SQL backup before you commence the update process.   To update Prodoc III on the Prodoc Server   Start by downloading Read More …

Before you begin In brief, to install the Prodoc III client you will need: .NET 4.6.2 or later installed on the client machine The name of the server running Prodoc III Server An account with local administrator rights on the machine A fuller set of hardware and software requirements can be found at the following link: https://www.myprodoc.com/knowledgebase/prodoc-3-setup-requirements/ Install process During the installation process, you may encounter User Access Control (UAC) and/or Security Warning prompts. This Read More …