Prodoc 3.24.1 available

Posted on20/03/202403/04/2024AuthorCustomer Success

Prodoc version 3.24.1 is available now. Prodoc Cloud customers will be upgraded to this version over the coming weeks. Highlights from the Release notes below (full release notes for all version available at https://tradewindow.io/about-us/release-notes/ ) 3.24.1Released 20/03/2024 What’s new? Push new address and health certificate data to Prodoc via an expansion of the Prodoc API New dedicated data fields for health certificate purposes Improved MPI AP E-cert certificate number matching when raising certificates Enabled emails Read More …

Information for TSW users encountering PIN failure

Posted on02/11/202312/02/2024AuthorCustomer Success

As a result of changes to the NZ Customs message versioning, there are now two unique errors that will cause a ‘PIN Failure’ response – in addition to an incorrect PIN having been entered against your profile. 1. Invalid characters (characters not part of the ASCII code set) included in a TSW declaration will now result in a PIN Failure rather than a missing address line error. 2. Leading or trailing spaces around your Declarant Read More …