Exporter EDI Partners – EDI Configuration

One of the most powerful and useful aspects of Prodoc is its ability to connect to various Export EDI partners such as INTTRA, MPI, DAWR and NZ Customs. Depending on whom you’re connecting to, you can manage your exporter connections within Prodoc yourself. This article will primarily be intended for companies who are already submitting EDIs but need to add a new exporter to their system. To configure a new exporter to submit EDIs, you Read More …

Prodoc 3 Setup Requirements

Prodoc is a client server application designed to run using standard communication protocols.  It consists of a SQL database, client components and a service to handle messaging. Before Prodoc is installed please read the below pdf document to ensure Prodoc is installed on a supported infrastructure. Prodoc structure and system requirements are outlined on the page and is also available as a downloadable pdf document that can be downloaded by clicking on the pdf icon Read More …

Creating an Exporter in Prodoc 3

Creating an Exporter is relatively straightforward and follows the standard Master Data method (the same as adding a Customer or a Product). Adding an Exporter: Navigate to New > Exporter OR Edit > Exporter and double click on All Exporters. OR   Recommended Fields Fill in the related fields and mark as used, minimum recommended highlighted below: Other Fields Extra fields may be required in your environment but the more you fill the higher the Read More …

Prodoc Signatures

User Signatures in Prodoc Prodoc III now accepts most image types for signatures and supports transparencies on PNGs. If you have recently upgraded from Prodoc 2 then there’s no time like the present to update your signature. To do this the following specifications for your signature are recommended: Image resolution: 300dpi File Type: PNG Transparency: All background of image Dimensions: Roughly 300*100 (suggest no taller than 150px or wider than 350px) Colour: Blue (recommended by Read More …

New Users in Prodoc

Adding a new user in Prodoc II & III Prodoc creates and loads user accounts based on their Windows profile, as a result when a new user starts Prodoc they should automatically be prompted to create a profile wherein they can load their signatory info, signature, Customs Declarant info and MPI data. There should be no further action required on the Prodoc side as far as user creation is concerned and the user is now Read More …

Prodoc III Printer/Email Configuration

Whilst Prodoc III printing is all performed on the local Windows instance and is now primarily the domain of IT, there is still some minor configuration done within the application itself.   Setting Up Printers To configure your local printers, open Prodoc III and navigate to Edit > System Configuration > User Details > Paper Locations. From here you select a printer for each available/in use paper type, select the source (Automatic or specific tray) Read More …

Cannot Send Email in Prodoc III

I told Prodoc to send a form as an email, it said “Printing” for a second then nothing happened. It may be worth waiting 30s to see if you get an error message, if it has been more than 30s: If you are using a Terminal Server and Outlook, then it’s likely the dialogue box in the picture above is sitting behind Prodoc. It may have possibly popped on top. When using Outlook with a Read More …

Install Prodoc III for clients (user computer/terminal server)

Installing Prodoc III after version 3.4 is a relatively simple affair and can be performed in as little as a minute. There should be no further configuration required outside of the main install. What it needs .NET 4.6.2 All other prerequisites are included on the installer Prior to the Prodoc client installation, the Prodoc Installation folder will be shared, and named “ProdocApp”, to enable client computers to access it on the network to be able Read More …